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  • Complaint form

  • AAT acts in the public interest and as part of our role as a professional body we are committed to raising standards and upholding professional ethics within the accountancy profession.

    If your accountant is licensed by us and their work falls short of the standards reasonably expected of them, you can complain to AAT.

    Not all complaints will be the result of the member’s failure to meet AAT’s Code of Professional Ethics may simply be the result of an error in judgement or an isolated issue, and not in the public interest for AAT to investigate. Therefore, before completing this form, please read our Investigation of Complaints policy as there are some types of complaints that we are not able to consider.

    If you have any special requirements and/or disabilities and require assistance in completing this form, please email us at aatstandards@aat.org.uk to discuss any reasonable adjustments that we can make.

    Please be aware the maximum upload size for all evidence provided must not exceed 10mb.

  • Before you make a complaint

  • If the individual is not regulated by AAT, we will not be able to review the complaint.

  • If you are unsure the individual is an AAT member, then if the person is offering accountancy and/or bookkeeping services please check our licensed member directory or alternatively, please call us on +44 (0)20 3735 2468, or email us at customersupport@aat.org.uk

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  • We require our licensed members to have an internal complaint policy. This means they should be given an opportunity to resolve matters through their own internal complaints process. If you have not already raised your complaint directly with the licensed member, you must do so before raising the compliant with AAT.

  • AAT are not able to investigate complaints of this nature.

  • We are unable to adjudicate on fee disputes or complainants seeking financial redress. Please note that AAT does not award compensation as part of this process. In this instance, we recommend you seek your own legal advice.

  • We'll not consider complaints submitted in stages. All complaints and evidence should be submitted to us at the same time. We'll not be able to help you if you don’t have documentary evidence to support your allegation.

  • If your issue relates to a criminal matter, you should ask the police (or other relevant authority) to investigate it first but please let us know you’ve reported the matter.

  • If you think you have a right to make a civil claim to seek compensation, then you should seek legal advice immeadiately and advise us of any outcome.

  • Your details

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  • Who are you complaining about?

  • Details of your complaint

  • Evidence to support complaint

    In order to make an accurate assessment of your complaint you must provide AAT with relevant documentary evidence to support your complaint. Your complaint is unlikely to proceed to investigation if there is little or no evidence to support it. Please be aware the AAT member who is the subject of the complaint will need to be shown any material relevant to the complaint if we are to use it.

  • Please confirm what documents you have enclosed/attached.

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  • Using your personal data

    We will treat your personal information in accordance with data protection legislation and only use your information to carry out our responsibilities as a regulator and as a professional body. We may, either as required by law or to carry out those responsibilities, share your personal information to comply with the requirements of government departments, agencies, and regulators. For more information about our Privacy policy, please visit aat.org.uk

    The AAT member who is the subject of the complaint will need to be shown all material relevant to the complaint against them. All correspondence between the AAT member, the complainant and AAT is private and confidential, although it may be disclosed to the member or their insurer, legal representatives, or AAT’s Discipline and Conduct Panel if necessary.

    If you do not want us to share any information, please be aware that AAT may not be able to act on your complaint if we cannot disclose the supporting evidence.

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